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Wrong advice leading to tenants losing legacy claims!

Good afternoon

As you know, by December 2018 all areas, UK wide will be offering Universal Credit’s digital or Full Service delivery. The move to Full Service will effectively bring all “legacy benefit” claims for people of “working age” to an end, by December 2023.

Thankfully, the process of migration,…

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Full Service rollout statement causes confusion!

Good morning

Esther McVey, Secretary of State for Work & Pensions made a statement last week to the House of Commons relating to the Full Service rollout programme which appears to have been misunderstood.

What she announced was a temporary slowdown in the rollout of the “Managed or forced migration”…

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DWP creates new process permitting access to Case Manager

Hi

The RLA’s Policy Officer, Natalie Williamson issued the following news report last week https://news.rla.org.uk/dwp-announce-new-phone-system/ highlighting DWP has, at long last, decided to permit you direct access to your tenant’s Case Manager, when you have concerns over mounting rent arrears and possible legal action for recovery.

It’s hoped the new process will…

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DWP making unlawful payments to tenants!
Good afternoon As “Full Service” delivery expands, and the numbers of claims increase, DWP’s administration is already failing, with even the simplest of tasks. Landlord clients are increasingly raising complaints of DWP agreeing Managed Payment to Landlord (MPTL), commonly called APAs, only to later renege on the promise, when the…
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Government Announce - Supported Accommodation funding going forward!

Good afternoon

Earlier today, Government announced, that after its lengthy consultation with stakeholders, it has decided to continue providing financial support for long & short-term “Supported Accommodation” through the welfare benefits system (Housing Benefit).

Full details of the announcement can be found here

David Orr, Chief Executive of the…

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Universal Credit - Temporary Absence

Good morning

As I’m sure you’re aware, under Housing Benefit/LHA rules there are a number of scenarios where tenants and family members can be absent from home for weeks/months without any adverse effect on the household HB/LHA entitlement, Some, but not all of these concessions, are available, as well, under…

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