DWP - Decision Makers (DM) guidance
DWP guidance to its Decision Makers - very helpful document constantly being updated
Universal Credit is still relatively new, and is viewed by DWP and Ministers as a work-in-progress, with no guarantee it will be fully implemented by December 2023. Its introduction has caused nothing but problems for tenants and landlords alike. Full Service delivery was expected to be less troublesome, but, if anything, has caused even more grief and hardship for tenants and considerable rental loss to landlords. With still 85% of the potential caseload yet to be added (estimated at 5/6 million) in the next 4 years, and, with these cases regarded as being more complicated and time-consuming, it’s clear the next phase of the roll-out is likely to be the most challenging for all concerned. Consequently, having access to a “One Stop Shop” for information, advice & support, and nationally recognised HB/UC experts who produce regular, updated bulletins at an annual charge of less than one week’s rent for most tenancies, this should be regarded as an essential part of any landlord’s toolkit.