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Universal Credit

What is Universal Credit and how will it affect tenants and your organisation?

Universal Credit is a relatively new social security, means-tested benefit, administered by the DWP, which provides a single monthly payment for people of "working age" (aged 66, by 2020) who are either in or out of work, replacing some of the existing means-tested benefits and tax credits that your tenants might be currently receiving. Landlords are particularly interested in the "Housing Costs" element (HCE) of the benefit, which replaces Housing Benefit & Local Housing Allowance. Since its introduction more than 5 years ago, the DWP has struggled particularly with the HCE part of the benefit, causing substantial rent arrears to accrue, putting tenancies in jeopardy. Landlords, especially those who adopt a hands-on approach, with access to specialist staff, can mitigate much of the potential losses. As recognised experts in this field, we can help by working alongside your staff.
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Universal Credit Advice Videos

Universal Credit will, in time, completely replace

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit

Which benefits are not affected by Universal Credit?

  • Contributory based Jobseeker’s Allowance
  • Contributory based Employment and Support Allowance
  • Disability Living Allowance (DLA)/Personal Independence Payments (PIP)
  • Attendance Allowance
  • Carer’s Allowance
  • Child Benefit
  • Maternity Allowance
  • Statutory Sick/Maternity Pay
  • Industrial Injuries Benefit/Pension
  • Many others

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Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Contact

Contact the Universal Credit Helpline

All DWP Universal Credit phone lines are now free and nobody will be charged when they need to call to get help with their Universal Credit claim.

In October, Secretary of State for Work and Pensions David Gauke committed to making all DWP helplines Freephone numbers by the end of the year.

The key Universal Credit Freephone numbers include:

Universal Credit full service: 0800 328 5644
(this replaces 0345 600 4272)

Anyone calling the old numbers will hear a message informing them of the change and the new number to call.

Become a member.
Find all the information you need.

  • Access Exclusive Content aimed at landlords
  • Unlimited Information & Resources
  • Focus on tenants & landlords maximising their respective incomes and revenue streams
  • Ask Questions of our experts
  • Discuss topics and questions with other members
View Membership

Monthly fees apply.