Bill has provided advice, information and support to SLH for many years. His vast knowledge and experience has proved invaluable, from our initial preparations for the introduction of Welfare Reform, to the on-going transition to Universal Credit Full Service and beyond to managed migration. Bill’s training is always of a high standard and delivered with an authority derived from years as a practitioner, which is second to none. Very enthusiastic and generous with his time, Bill’s training always receives a very positive response from our frontline staff. With a thorough understanding of benefits legislation, together with the ability to explain complex rules and regulations, Bill has not only raised our awareness of the challenge presented by Universal Credit Full Service but has also helped us to plan and develop our own response as a Housing Association, as well as to help support our tenants. On an on-going basis, Bill is always willing to respond to specific questions, but his UC Advice website is also an invaluable source of up to date information and guidance. I would thoroughly recommend signing up!
Chris Parks. Income and Financial Inclusion Team Leader