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What is Universal Credit; how will it affect tenant incomes and your organisation's critical revenue from rents?

Universal Credit should, by September 2024, replace the assistance, currently offered by Housing Benefit for the majority of your "working age" tenants. Todate, the rollout of the new scheme has been fraught with problems, for both tenants and landlords alike. Most landlords have experienced Rent Arrears, mainly caused by the 5 week delay in making the first payment to tenants and DWP's use of processes & systems not yet fit for purpose. The extent of loss experienced can be partially related to to just how well informed, hands-on & effective, your staff is, advocating on your tenants' behalf. During the next 4 years, DWP plans to add a further 4.5 million claimants. This will prove the most challenging phase of Full Service rollout. Our specialist advice is focused purely on how landlords can best mitigate potential losses, both for tenants and your organisation's income management. With our help, you can learn how to anticipate & tackle potential pitfalls; maximise your rental streams; minimise rent arrears and the costs associated with recovery action.

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Courses for Housing Associations & Councils

We offer bespoke courses for Housing Association & Council staff, designed to improve their understanding of the component parts of the new scheme; how best to maximise entitlement for your tenants; and avoid unnecessary rent arrears. We're also very much involved in the Private Rented sector and are retained by the NRLA to provide advice, support & training to its 80,000 members. Our courses are very practical, participative in nature & very affordable. Our testimonials confirm just how effective they are viewed by delegates. You'll find examples of current courses on the site. We we can also offer variations, based on your preferences and priorities. Contact us to find out what we can offer your business.

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Courses for Private Landlords

Most courses are delivered in hotel facilties in regional centres. Our courses with the NRLA are similarly run in regioanl hubs. However, increasingly, we're asked to deliver face-to-face sessions for individuals or groups of landlords and/or Letting Agents) anxious to access the critical information, and ensure the training is bespoke and delivered locally, thus avoiding costly travel and overnight expenses. The cost can also be shared between the organisations

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Universal Credit Full Service is now operating in your area!

UC Full Service has been operating throughout the UK since 2018. As the rollout of the "Natural and "Managed Migration" phases expand, more & more of your tenants will transition from Housing Benefit (LHA) to Universal Credit. If you haven't already gathered, the new scheme is so different to HB/LHA, not least because of DWP's administration. So it’s important you act now to familiarise yourself with the key elements of the new scheme, what’s expected of both tenants & landlords, otherwise you’re almost certainly going to experience a significant loss of rental income

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Become a member.
Find all the information you need.

  • Access Exclusive Content aimed at landlords
  • Unlimited Information & Resources
  • Focus on tenants & landlords maximising their respective incomes and revenue streams
  • Ask Questions of our experts
  • Discuss topics and questions with other members
View Membership

Monthly fees apply.

Expert Universal Credit advice for Housing Associations, Councils and Private Landlords

The Welfare Reform Act, 8th March 2012 heralded the start of the biggest shake-up in welfare benefits in 60 years. April 2013 saw the introduction of the under-occupation penalties for Social Landlord tenants (Bedroom Tax); the Benefits Cap being applied to around 40,000 households; and the Government’s flagship, Universal Credit, being introduced in Ashton-under-Lyne – the first of a series of pathfinders designed to shape future developments, including national rollout by 2017. More recently. we’ve seen the development of the “digital” or “Full Service” version which relies on claimants making and maintaining their respective claims online. The “Managed Migration” stage was expected to start in the autumn of 2020 but due to the current Coronavirus pandemic and DWP’s strategy to divert staff to deal with the deluge of claims that’s likely to be delayed until New Year 2021. Currently, we have around 2.5 million UC claimants. By September 2024 DWP expects to have added a further 4.5 million.

Having expert knowledge in this complex area of law, we offer advice to to Housing Associations, Councils and Private Landlords to ensure they have a good understanding of the various component parts of the new scheme; how it is likely to impact on their tenants; the PRS organisations’ income management and resources. We recommend a hands-on approach and can provide support through advice, training and advocacy, including mediation and representation before First & Upper-tier tribunals. Nowadays, we spend more of our time having 1 hour “Zoom” sessions with our landlord clients as this can be very effective, efficient and affordable.

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Access our Information Library

Our registered members gain exclusive access to our vast information database, which we’ve designed specifically for Social Landlords (Councils & Housing Associations), Private Landlords and others, involved in the provision of housing accommodation and associated tenant support.

You will find the most up to date information on Universal Credit, the Benefits Cap, Discretionary Housing Payments and other related Welfare Reform Changes. This includes direct access to all legislation, DWP guidance, standard letters & forms, Q & A forum, UC calculator and all members automatically receive our regular updating bulletins.

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Receive Training with Universal Credit Advice

We regularly provide Universal Credit (introductory and/or advance) & associated Rent Arrears training courses for Housing Associations, Councils and Private Landlords and will continue offering similar sessions on Housing Benefit and Local Housing Allowance for as long as both benefits continue to exist. We can also offer more specialist training on Exempt & Specified (Supported Accommodation) in collaboration with recognised experts in this niche area.

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Become a member.
Find all the information you need.

  • Access Exclusive Content aimed at landlords
  • Unlimited Information & Resources
  • Focus on tenants & landlords maximising their respective incomes and revenue streams
  • Ask Questions of our experts
  • Discuss topics and questions with other members
View Membership

Monthly fees apply.