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DWP guidance on explicit consent & disclosure protocols!
Good morning DWP has just published a guidance note explaining, how and when it will be willing to share & exchange information with, “tenant representatives”, amongst others. The guidance is welcome, as the question of “explicit consent”, introduced February 2017, has been causing landlords (social & private) and tenant representatives…
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Claimant Commitment - DWP launches Guidance

Good morning

When tenants make a claim for Universal Credit, it’s a condition of entitlement, they must agree a “Claimant Commitment” (CC). Some claimants, including those with severe disabilites, child care and/or caring responsibilites or earning above a prescribed threshhold, can be excused from making a commitment. More details on…

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Universal Credit - Housing Costs disputes resolved!

Good morning

In recent weeks, I’ve been asked to support two of my Housing Association clients, in Universal Credit related disputes, where DWP was either refusing to make payment of the “housing costs element” (HCE) or only paying a proportion of the contractual figure. Working together, we were able to…

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Housing Costs Contributions - Rent Arrears Alert!

Good morning

In my one of my last bulletins – “Challenging & Appealing poor decisions” http://universalcreditadvice.com/housing-associations/2018/04/universal-credit—challenging-appealing-poor-decisions I referred to the fact, I had discovered, through the casework queries, I receive from clients, DWP was wrongly applying deductions to Universal Credit awards through, what DWP refers to as “Housing Costs Contributions”, which…

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UC Payments Direct & 2 weeks bonus payment!

Good morning

Some of you may already be aware , but from the 11th of April 2018 two significant changes took place, in relation to Housing Benefit (LHA) and Universal Credit. Both beneficial, for a change!

Two week run-on!

Firstly, there’s now a Housing Benefit “bonus” of an additional 2…

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Universal Credit - Challenging & Appealing poor decisions

Good morning

As predicted, transitioning to “Full Service” delivery is throwing up, every day, more and more, examples of poor decision-making and inadequate IT system functionality, potentially causing tenants to lose out, on an increasing range of fronts, especially in relation to the “housing costs element” (HCE). As DWP increases…

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