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DWP making unlawful payments to tenants!
Good afternoon As “Full Service” delivery expands, and the numbers of claims increase, DWP’s administration is already failing, with even the simplest of tasks. Landlord clients are increasingly raising complaints of DWP agreeing Managed Payment to Landlord (MPTL), commonly called APAs, only to later renege on the promise, when the…
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Government Announce - Supported Accommodation funding going forward!

Good afternoon

Earlier today, Government announced, that after its lengthy consultation with stakeholders, it has decided to continue providing financial support for long & short-term “Supported Accommodation” through the welfare benefits system (Housing Benefit).

Full details of the announcement can be found here

David Orr, Chief Executive of the…

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Universal Credit - Temporary Absence

Good morning

As I’m sure you’re aware, under Housing Benefit/LHA rules there are a number of scenarios where tenants and family members can be absent from home for weeks/months without any adverse effect on the household HB/LHA entitlement, Some, but not all of these concessions, are available, as well, under…

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Universal Credit & Housing Benefit - compensatory awards!

Good morning

The following link https://www.lgo.org.uk/decisions/benefits-and-tax/housing-benefit-and-council-tax-benefit/17-012-147#point2 relates to a Local Government Ombudsman decision, relating to Housing Benefit (LHA), and the failure of Liverpool City Council to fulfil its earlier decision, to redirect payments to the Landlord, rather than the tenant, by naming the landlord “payee”. The decision to do so,…

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DWP publishes list of UC Full Service areas to April 2018
Good morning DWP has just published, through what is known as a “Commencement Order”, a list of the areas in GB which will transition to “Full Service” delivery, between February to April 2018. You may already be aware of an approximate date from your local authority, but, I would recommend…
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Housing Officer's Commitment & Dedication Pays off!

Good morning

In a few of my earlier bulletins, I refer to the process of making formal complaints to the DWP and have highlighted cases where landlord clients have followed my advice, only to be effectively ignored by DWP. On Wednesday, last week, I received a referral from one of…

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DWP guidance on explicit consent & disclosure protocols!
Good morning DWP has just published a guidance note explaining, how and when it will be willing to share & exchange information with, “tenant representatives”, amongst others. The guidance is welcome, as the question of “explicit consent”, introduced February 2017, has been causing landlords (social & private) and tenant representatives…
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