Supporting Frontline staff As we draw nearer to the introduction of Universal Credit you will find there will be a glut of new guidance issued by the DWP to explain how the roll-out of UC will affect the way your frontline staff interact with tenants; deal with the demands of making digital claims,…

I was explaining to you on Thursday just how farsical the “Pathfinder” exercise was becoming and used the analogy of the Willy Wonka “Golden Ticket”. The following day the Government announced: http://www.bbc.co.uk/news/uk-politics-21972026 “However, the department now says this pilot programme will start only in one area in April – Ashton-under-Lyne.…

The DWP today released its latest version of the Discretionary Housing Payments Guidance Manual which comes into effect from 1st April 2013. http://www.dwp.gov.uk/docs/discretionary-housing-payments-guide.pdf This latest version also includes a “Good Practice” guide with various examples of how the funds can be used. Staff assisting tenants who are considering ways to…

Local Housing Allowance rates. An important update on Personal Independence Payments. Discretionary housing payments. Benefit cap update. Statutory instruments. What’s new on the web. G12/2012 (pdf: 48kb)…

Access to some of the content of this page is limited to members of…

Abolition of Council Tax Benefit and its impact on the 2013/14 claim form and guidance notes. U5/2012 (pdf:24kb)…

Access to some of the content of this page is limited to members of the site. If you are already a member, please…

Pension Credit Plus, Universal Credit Stakeholder Presentation, Benefit Cap Update, Statutory Instruments and What’s on the web. G11/2012 (pdf: 39kb)…

Access to some of the content of this page is limited to members of the site. If you are already a…

Queries about the: technical content of this bulletin, contact details are given at the end of each article and distribution of this bulletin. Annex A – Temporary Accommodation Question and Answer. G10/2012 (pdf: 72kb)…

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Important information about changes effective from 1 April regarding access provided to income-related benefits, including HB/CTB, for people granted a new Destitute Domestic Voilence concession by the UKBA. This Bulletin replaces Bulletin HB/CTB U2/2012. U4/2012 (pdf: 36kb)…

Access to some of…

Benefit cap – September/October direct mail and local authority scans, Housing Benefit Certification arrangements, Housing Benefit Recoveries & Fraud (HBRF) National Statistics: Collection and publication of data, Announcements, highlighting additional support for claimants, HB Direct Special about Universal Credit , What’s new on the web. G9/2012 (pdf:50kb)…