Good morning Regular readers of our bulletins responded to our recent story about the tenant of Cairn Housing Association who received the backdate of £25,000 and weekly increase in his income of £66 per week. Many praised the efforts of the Tenancy Sustainment officer who had identified and diligently pursued the…

Good morning Recently, I have highlighted tenant case examples, where specialist RSL staff have helped tenants, successfully overcome obstacles, created by a DWP administration struggling to cope with the complexities, it’s created, in a benefits system, originally described as being “simplified, integrated & transformational”; it’s certainly, not fulfilling the hype,…

Good morning I’ve repeatedly encouraged private landlords to pursue complaints against DWP, concerning its abject failure to properly administer its Alternative Payment Arrangement (APA) scheme and comply with the commitments it made to Parliament, in this respect. Some of you may recall my open letter to DWP’s Director General, Neil…

Good morning I was contacted by one of our Housing Association clients and asked to assist with a case concerning one of their tenants, who had been misled by her local council into claiming Universal Credit when, in fact, she was “ineligible”, due to the fact she qualified for the…

Good morning If your tenant claims Universal Credit, they will not be paid any money until 5 weeks after they submit their claim, and will be paid monthly thereafter. They can ask for an advance payment of Universal Credit if they’re in financial hardship while they wait for their first…

Good morning Amber Rudd, Secretary of State, Work & Pensions made a statement to Parliament yesterday confirming the commencement of the Harrogate (Managed Migration) Pilot; and announced the go ahead of the compensation scheme for claimants who previously qualified for Severe Disability Premium (SDP) who transferred to Universal Credit, prior…

FAO Housing, Income & Financial Inclusion Managers I write to draw your attention to a number of forthcoming Universal Credit training events in Aberdeen, Newcastle, Leeds and Liverpool, specifically relating to the expansion of Natural and Managed Migration and the impact this could have on your “working age” tenants, your…

Dear Member In recent weeks, there’s been considerable Parliamentary scrutiny of the number of Overpayment debts that are being recovered from UC claimants’ monthly entitlement, leaving, in some cases, less than 60% of their Standard Allowance (e.g. single claimant over 25 – £180 pcm) to sustain themselves, during the month,…

Good morning Child Poverty Action Group (CPAG) recently published its report – “The Computer says “No!” The report examines DWP “decision making” and, in particular, the associated quality of “ benefit notifications” sent to claimants. It includes case studies and analysis, from CPAG, which highlight serious misgivings about the information…

Good morning The “Managed” or forced migration of a further 3 million “legacy benefit” (e.g. JSA, ESA, Housing Benefit, Tax Credits) claimants to Universal Credit starts in Harrogate from July 2019, expanding to other (yet unannounced) areas during the next 12 months. Currently, there are more than 2 million recipients…