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Universal Credit - Complaints process explained!

Good morning, In my bulletin http://universalcreditadvice.com/housing-associations/2015/08/universal-credit-apas—what-to-do-when-dwp-get-it-wrong I encourage you to challenge any Alternative Payment Arrangement (APA) request, which is: a) Refused unreasonably or without adequate reasons being given; or b) Payment of the “housing element” is NOT suspended, pending a decision, and continues to be paid to your tenant; or…

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DWP launches new “urgent cases hotline”

Good morning, DWP has from Monday of this week (4th June 2015) introduced a new escalation telephony service line (0345 266 0041) for registered social landlord and local authority (LAs) with urgent “housing cost” enquiries. The line will not be available to private sector landlords. Perceived problem Registered Social Landlords…

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Recovering rent arrears through Third Party Payments

Good morning, In an earlier bulletin I explained how the DWP had introduced a new scheme of “Third Party Payments” for Universal Credit. Since then DWP has produced a TPP handbook which you’ll find here. I’ve also been asked a series of related questions, by website members. Most have been…

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DWP issue Urgent HB circular to stop invalid Housing Benefit cancellations!

Good morning, Almost a year ago, I highlighted the scandal (see my bulletin http://universalcreditadvice.com/ha/2014/11/rent-arrears-caused-by-dwp-maladministration ) of DWP causing, through maladministration, unnecessary cancellations of Housing Benefit, creating, in turn, significant amounts of rent arrears for both social and private landlords and misery and worry for those tenants affected by the error. As…

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News on UC's expansion and new digital service

Good afternoon, Rollout expansion DWP, in the past few days, has announced the latest Jobcentre areas to “go-live” with Universal Credit. https://www.gov.uk/government/news/universal-credit-in-15-more-jobcentres-in-suffolk-berkshire-and-yorkshire The areas include: Bracknell | Chelmsford | Coalville | Cromer | Doncaster | Fakenham | Hatfield | Maidenhead | Mexborough | North Walsham | Slough | Stowmarket |…

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Preparing for UC payments

DWP has produced this diagram to help tenants prepare for receiving UC payments….

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How to manage your Universal Credit payments

DWP has produced this guide explaining how to manage UC payments…

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How UC makes work pay!

DWP has produced this document to provide a brief explanation of how UC is designed to make work pay….

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