Information Library

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I first wrote about this topic in November 2020.  Since then, several changes have occurred that should, in theory, assist claimants who are paid two monthly salaries in the same month, but in practice, the issue recurs all too frequently.

When the regulations were first introduced, claimants generally…

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Some of my most-read articles cover tenancies between relatives, where a Housing Benefit (HB) or Universal Credit (UC) housing-costs claim has been refused. In most cases, I can overturn the DWP or the Council’s decision as there is nothing unlawful or improper about renting to a family member…

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Just last week, a Housing Association (HA) sought advice on decanting 16 families from four blocks of flats into temporary accommodation for around three months to allow structural repairs. Several households receive Universal Credit (UC), and reassurance was requested that housing cost payments could continue for their permanent…

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My latest landlord referral has been revised in the claimant’s favour, avoiding the need for Tribunal proceedings with a backdate of £10K to March 2025.

While that outcome is welcome, the original refusal was the product of a flawed decision‑making culture within Universal Credit, not a failure of…

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Journal Messages Are Not Valid Decision Notices

A recurring issue, increasingly being raised by members, is that DWP staff frequently assume that posting a short message on the claimant’s journal constitutes a lawful decision notice. Recent case correspondence confirms this is happening on an increasing scale—for example, claimants…

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The April 2026 Benefits Uprating and rental charge increases will impact your tenants’ UC personal and “housing costs” entitlement. “Working age” (now under 67) tenants, receiving Universal Credit, will see an increase of around 10% on their Standard Allowance, and 6% on other elements (e.g., child, disability, carers)…

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Overview

A recent case involving a Calvay Housing Association (CHA) tenant highlights the significant value that a skilled Welfare Rights Officer (WRO) brings to both tenants and their landlord.

The tenant, who had migrated to Universal Credit (UC) last year, lives alone in a 4‑bedroom property. Due to…

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This note highlights an important but often overlooked consequence of the Renters’ Rights Act for council tax liability.  The RRA legislation primarily applies to England.

Background

Currently, Council tax liability is determined by statute under the Local Government Finance Act 1992, not by the terms of a tenancy…

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From 6 April 2026, Universal Credit (UC) is being restructured through what the Government calls “a major rebalancing” exercise. While headline announcements focus on benefit % increases, the real-world impact on rents, arrears, and housing stability is more nuanced—particularly for larger households and those already near the Benefit…

Good morning Background

Website members regularly advise me that DWP refuses their requests for retrospective corrections to UC housing costs where they’ve reported changes in their claimant’s circumstances, on the basis:

Only the claimant can report changes; and Revisions are limited to a maximum of 12 months.

Both propositions are…