Information Library

Good morning,

When Universal Credit was first unveiled, one of its key objectives was to “make work pay”. In other words, claimants would be duly incentivised to work by being allowed to earn, a fixed sum, without their benefits being docked, £ for £. Initially, there was some truth to…

Good morning,

The DWP has started the process of identifying and notifying tenants likely to be adversely affected by the reduction in Benefits Cap threshholds. For a full briefing look here

Those affected should receive a letter from the DWP, sometime between 24 May and…

Good morning, Given all the recent changes affecting Universal Credit we’ve updated our introductory pack which members have used when compiling briefings and leaflets for staff, committee members and tenant forums. It should be especially helpful to new staff, members and those who offer advice and support to tenants and/or…

Good morning,

For some time now, Social landlords have been complaining bitterly about the poor quality of communications from DWP. Receiving award letters, in relation to their tenants’ claims, should be automatic and relaible. At present, it is anything but.

DWP, in an attempt to address those concerns and improve…

Good morning,

You will recall, I wrote to you http://www.universalcreditadvice.com/housing-associations/2016/05/universal-credit—dwp-deadline-extended-for-your-dedicated-e-mail-address explaining DWP’s plans to implement a new e-mail procedure, designed to improve the speed and reliability of the 7…

Good morning,

One of my Housing Association clients recently received a £14,000 housing benefit overpayment demand. I was asked to intervene, and after one e-mail, the council accepted my clients should never have been invoiced in the first place. However, they then turned their attention to the tenant, a 55…

Good morning, DWP plan to press ahead with its “digital system” roll-out from May 2016 with 50 new Jobcentre areas per month being added from January 2017. The digital system removes the “gateway” conditions which have so far limited claims (225,000) to mainly single claimants, so the number and type…

Good morning,

I recently responded to a question, posed by a website member on our “discussion forum”, which concerns the amount of “Third Party Deductions” (TPDs) that can be deducted in respect of rent arrears and whether, in cases of multiple deductions, where there exists related concerns over tenant hardship…

Good afternoon,

The “Independent” ran an article the other day “The Government’s Universal Credit welfare reform has serious flaws” http://www.independent.co.uk/news/uk/politics/universal-credit-welfare-reform-has-serious-flaws-a7011206.html, which attracted considerable social media attention and comment. It’s perhaps unsurprising, given it highlighted the individual and mass effect of HMG, through George Osborne, reducing and withdrawing “work allowances” especially…

Good morning,

A number of housing association & private members have contacted me, extremely concerned about the potential impact on revenues, created by the series of planned changes to Housing Benefit and Universal Credit, announced in the Chancellor’s summer & autumn budgets. Although, in many instances, we’re still awaiting much…