Hi DWP provides advice to its decision makers in the following guide https://www.gov.uk/government/publications/advice-for-decision-making-staff-guide The guide is similar in content to its predessessors, like Housing Benefit GM, although it’s still very much a work-in-progress. If you examine Chapters AI to A6 you’ll get a basis understanding of how the system is expected to operate. The other chapters provide…

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