19th August, 2016
Programme: (9.30am – 4pm) includes:
- When, where and how will Universal Credit’s digital system be introduced;
- Who exactly will be able to claim it, when the scheme is fully operational;
- How will it be claimed; the importance of the web based system, the “claimant commitment” and how you can support tenants during the process;
- Data sharing, information about live claims, awards, notifications, annual rent increase processes etc.
- How claims will be assessed, with various examples of the calculation methodology, including the “housing element”; non-dependent charges; under-occupation deductions; benefits cap.
- How & when will it be paid, including the use of bank, building society, Post Office and Credit Union accounts; and variations to the default position of paying monthly and to the tenant?
- Backdating of claims; changes in circumstances; the “whole month rule”; penalties for late reporting changes; overpayments, cause, recovery and late notification “fines”.
- Threat to “housing element” when couples separate; two households combine as one; tenant’s move home without giving notice; temporary absences, hospital in-patients, prison etc.
- Alternative Payment Arrangements (APAs) – How to apply for these; request suspension of the housing costs; and “third party deductions” to reduce historic rent arrears?
- Conditionality and sanctions – how these will affect the tenant’s willingness to cooperate; may prejudice your ability to APAs & TPDs; and might result in the “housing element” being misused to compensate for benefit loss.
- DWP maladministration – how to challenge DWP mistakes/errors; how to pursue “compensation” using the “complaints process” and referrals to the Parliamentary Commissioner.
- Appeals – what can and can’t the tenant/you appeal; what is a mandatory reconsideration; how & when do First-tier tribunals play a part.
- Policy & Practice Case Study – Your Homes Newcastle.
If you’re interested in either course, you’ll find the details in the link. Similarly, if you’d like us to run the course in-house later this year or next, please use or contact details form or get in touch or simply e-mail me email@example.com or phone 07733 080 389.
UC Advice & Advocacy Ltd.