Good afternoon, Two of my most recent bulletins explain: 1. DWP’s complaints process – http://universalcreditadvice.com/housing-associations/2015/09/universal-credit—complaints-process-explained 2. What to do when things go wrong – http://universalcreditadvice.com/housing-associations/2015/08/universal-credit-apas—what-to-do-when-dwp-get-it-wrong I encouraged you to challenge any Alternative Payment Arrangement (APA) request, which is: a) Refused unreasonably or without adequate reasons being given; or b) Payment of the “housing element” is NOT suspended,…

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