Returning Members
Please Click HereThis document sets out the terms and conditions upon which UC Advice & Advocacy (“the Company”) provides an information service.
This privacy policy is for this website http://www.universalcreditadvice.com and governs the privacy of its users who choose to use it. By using this site, you consent to the collection, use and transfer of your information under the terms of this policy.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owner Bill Irvine take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national and European laws and requirements for user privacy.
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. Please note that if you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to aboutcookies.org.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the European General Data protection Regulation 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter programme, used to inform subscribers about changes in law, policy & practice, relating to Universal Credit and services offered & supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the European General Data protection Regulation 2018. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
We will not retain your information for longer than is necessary for our business purposes or for legal requirements.
If you wish to obtain a copy of the information we hold about you, please contact us at the address at the bottom of this policy. Before responding to your request we may ask you to verify your identity. With all requests we will endeavour to respond in a timely manner.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website (external links are clickable text/banner/image links to other websites).
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLS [web addresses].
Users are advised to take caution and good judgement before clicking any shortened URLS published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLS are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Trading with UC Advice & Advocacy Ltd is subject to these Terms and Conditions. References to “we”, “us” and “our” are references to the company. The terms “you”, “your” and “investor” refer to any individual, company or business (whether registered with us as a member or not) to whom we provide our Services by any means including, but not limited to, email, telephone, face-to-face contact, postal correspondence or via our web site www.universalcreditadvice.com
These Terms and Conditions (the “Terms”) govern the relationship between us and you and shall prevail and have priority regardless of the existence of any printed or other conditions even if such conditions purport to take precedence. Please read these terms carefully. Your attention is, in particular, drawn to the clause on Liability below.
We provide advice and support in relation to Universal Credit and its predecessor Housing Benefit (LHA) in the UK referred to hereon as the “Service” or “Services”.
Your Registration with www.universalcreditadvice.com
The details that you provide at registration are important and must be complete and correct. You must immediately inform us of any changes to your information by sending an email to linzi <at> ucadvice.co.uk or telephoning us on 01698 424301. If you do not keep us informed of any changes, we will be unable to keep you fully informed on current and future development information.
We provide advice, support & training in relation to Universal Credit & Housing Benefit; on its impact on our members tenants and their organisations, herein referred to as “Information”. We provide Information, obtained from third party sources (including DWP, HMRC, councils, RLA). Whilst we endeavour to provide accurate, up-to-date and complete Information we make no warranties or representations as to the accuracy, reliability or completeness or otherwise of the Information and assume no responsibility or liability for any omissions or errors contained in the Information.
Confidential Information means all information relating to current or prospective member organisations & individual customers and prospective customers, and all other information relating to our business affairs including any Information of a confidential nature imparted by us to you during the use of our Services.
You undertake to us that in consideration of us making such information available to you:
All design, copyright, trade-marks and all other intellectual property rights in or relating to the web site or information otherwise distributed by us, shall remain our property or, where applicable, are reproduced with the permission of the rights’ owner, such as content suppliers, Third Parties and/or users. On the web site you may browse the contents, use any facilities and download a single copy of any material to the extent that it is expressly made available to you, but this is solely for your own personal use and you must not remove any copyright or trade mark notices. You may not modify, reproduce, distribute, republish, display, post, transmit or sell any such material for any commercial or business purpose, without our prior permission or the permission of the rights’ owner.
You agree and acknowledge that to the extent permitted by law, and in view of the numerous sources from which we obtain the Information, the impracticality of verifying the sources. We are providing Information “as is”, on a “with all faults” basis and we make no representations or warranties of any kind with respect to:
We are not responsible for your ability to use the web site or that it will be available in its current or any other format. We have no control over the Information that can be accessed through, downloaded from or uploaded to the web site. We are not responsible or liable to you for any loss of content, or material that you upload or download or transmit through the web site. We will not be responsible or liable to you or any third party for any Information, modification, suspension of or discontinuance of our Services.
It is your decision, where applicable, to use, post, submit, remove or alter information and material to us, or on, to or from the web site and we are not responsible or liable for any loss or damage incurred by you or any third party as a result of your doing or failing to do the same. We exclude all liability of any kind including invasion of privacy, defamation, or negligence.
The following provisions set out our entire financial liability (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:
All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from these Terms. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
We reserve the right to cancel your access to our Services any time. We may suspend, restrict, reduce or cancel your access immediately if you breach or appear likely to breach any of these terms. You may cancel your registration at any time by writing to us or emailing us. Upon cancellation you will become liable to pay any outstanding fees, monies or costs owed to us immediately.
We reserve the right to change these Terms at any time. We will give you 7 days’ notice by posting notice on the web site and sending you either postal notification or an email. If you do not want to accept any new terms you must inform us immediately of your intention by writing or emailing us, otherwise you will be deemed to have accepted such new terms.
If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected.
No waiver by us of any breach of the Terms by you shall be considered as a waiver of any subsequent breach of the same or any other provision.
These Terms constitute the entire agreement between you and us, supersede any previous agreement or understanding and may not be varied except in writing between us. All other Terms and Conditions, expressed or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
Any notice to be given under these Terms by either party to the other must be given in writing, in English, and shall be deemed to be served:
We will respect your personal information and comply with all applicable UK Data Protection legislation and rules currently in force. We will use any information provided by you to us to constantly monitor and improve our services to you and for marketing purposes. We may also use such information to send specific correspondence which, in our opinion, may be of interest to you.
A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms, but this does not affect any remedy or right of any third party, which exists or is available apart from that Act.
These Terms shall be governed by and construed in accordance with the laws of Scotland and all disputes arising in connection with them shall be submitted to the exclusive jurisdiction of the Scottish Courts (Hamilton Sheriff Court).
Bill Irvine
Director
UC Advice & Advocacy Ltd
24th May 2018