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Members Q & A

Having expert knowledge in this complex area of social security law, we offer advice, training and support, with advocacy where necessary, to Housing Association and Council staff involved in frontline, face-to-face support to tenants and those responsible for Income Management, Pre-action Protocols & Requirements (Scotland). Wherever possible, we try and assist staff develop their level of knowledge and ability to represent tenants in the most effective way. We do so using actual case examples and through our discussion threads to explain in some detail how best to prosecute complaints, Mandatory Reconsiderations and appeals to the Tribunal Service.
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Find all the information you need.

  • Access Exclusive Content aimed at landlords
  • Unlimited Information & Resources
  • Focus on tenants & landlords maximising their respective incomes and revenue streams
  • Ask Questions of our experts
  • Discuss topics and questions with other members
View Membership

Monthly fees apply.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Ask A Question

Please complete the form below with as much information as possible if you or your tenant(s) need our advice and support in a dispute with the council/DWP. Our advice and support is entirely covered by your membership fee.

Your message will be sent immediately to our inbox. We aim to respond to all requests within 24 hours during the working week, and often we respond much more quickly.

On occasions, we are asked to intervene in disputes and assume the role of representative either for the tenant or organisation. We normally do so on a “No win, No fee” basis, charging a commission of between 15% to 25% of the value of any additional benefit award, or any benefit saving we may achieve on your behalf through overpayment disputes.

Content available for members only

Access to some of the content of this page is limited to members of the site. If you are already a member, please log in at the top right of the page. If you are not already a member, please register to gain access to this content and many others.

Become a member.
Find all the information you need.

  • Access Exclusive Content aimed at landlords
  • Unlimited Information & Resources
  • Focus on tenants & landlords maximising their respective incomes and revenue streams
  • Ask Questions of our experts
  • Discuss topics and questions with other members
View Membership

Monthly fees apply.